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Main Reception

Waiting Areas

Located on each floor, waiting areas are tastefully decorated with comfortable seating for patients and their guests.

Member Lounge

This facility is one of many benefits afforded to members’ patients, located close to the two main entrances; these waiting areas are tastefully decorated and furnished.

Wi-Fi connection

Connection of high-speed wireless internet access is enabled throughout the Hospital, including in patient rooms and waiting areas.

ATM machine

Located in front of the Hospital main gate.


A large parking area for cars and motorbikes is available free of charge for your convenience. The parking is under surveillance but the Hospital is not responsible for your vehicle.

Appraisals and Suggestions

Should you have any remarks or suggestions, Comment Letter forms are available on every counter of the Hospital. We take all comments very seriously and act upon them in a prompt and positive manner.

We encourage such dialogue as it is in keeping with our stated goal of continuously striving to provide premier medical and non-medical services to our patients.

Please contact our Customer Services Manager - Mr.Truong Kieu Nghi via telephone: (84-4) 3577 1100 (Ext.: 1119); or email: csm@hfh.com.vn


Being an international hospital, we understand that for some of our patients, communication with their physician can be challenging. Most of our nurses can speak Vietnamese and, either, French or English. We also have internal translators in Japanese, Spanish, Russian, Italian, Chinese and Vietnamese. If you find difficulty in communicating your needs, or if you require a translator to speak with your doctor in more detail, please allow our Front Office staff or head nurse to arrange it for you.

Support team

All round the hospital there is a team of support staff who are available to provide you with directions and guidance. Please do not hesitate to ask any of them for assistance.

For information

At L’Hôpital Français de Hanoi, we provide information in several ways. Please call: 84-4-35771100 (Ext.: 1256/ 1259/ 1265) or send email to contact@hfh.com.vn for general inquiries and services; dial extensions: 1224/ 1225 for H Plus Membership. In an emergency, call 24 hour hotline on 84-4-35741111.